Which term best describes a formal process for resolving grievances at work?

The term that best describes a formal process for resolving grievances at work is "grievance procedure." This term specifically refers to the established steps and protocols that employees can follow to formally address their concerns or complaints regarding workplace issues, such as unfair treatment, working conditions, or policy violations. A grievance procedure typically includes guidelines for how to file a grievance, how it will be investigated, the roles of involved parties, and the timeline for resolution.

This process is critical in maintaining a fair and equitable workplace, as it ensures that employees have a clear and structured way to voice their concerns and seek resolution. It also allows employers to address and rectify issues before they escalate further, fostering a healthier work environment.

In contrast, an employee review generally focuses on evaluating performance rather than resolving grievances. A complaints process might sound similar but is often less formal and structured than a grievance procedure. Lastly, a disciplinary process is associated with managing employee conduct and addressing violations rather than addressing the concerns or grievances that employees may have.